Facebook Data Deletion
This page explains how to request that Ads Octo deletes all data we received from your Facebook/Meta account. We respect your privacy rights and will process your request within 30 days.
Facebook Data We Hold
When you connect your Meta Ads account to Ads Octo, we store the following data:
- Facebook User ID and display name
- Meta Ad Account IDs and account names
- Encrypted Access Token (used only to call the Meta API)
- Campaign performance data: Impressions, Spend, ROAS, CPA
- Action Log history associated with your ad accounts
How to Request Deletion
Disconnect from Facebook
Go to Facebook Settings → Apps and Websites → find 'AdsControlBudget' or 'Ads Octo' → click Remove
Delete from Ads Octo (if you have an account)
Go to Settings → Connected Accounts → click Disconnect Meta and Delete Account Data
Send a deletion request by email
Email contact(at)adsocto.app with your Facebook User ID or registered email address, and state that you want all Facebook-linked data deleted
Receive confirmation
We will send an acknowledgement email within 48 hours and complete the deletion within 30 days
Send a Direct Email Request
Include your Facebook User ID or registered email. We will acknowledge and process your request within 30 days.
contact@adsocto.appWhat Happens After Your Request
- We will delete all Access Tokens and Meta-identifying data from our systems
- Campaign performance data linked to your account will be removed
- You will receive a confirmation email once deletion is complete
- If you still have an Ads Octo account, you can reconnect Meta at any time
Exceptions
We may retain certain data as required by law — for example, financial transaction records (7 years under Thai accounting law) or data needed for fraud prevention or legal claims. In those cases we will inform you which data cannot be deleted and the reason why.
See our full Privacy Policy at: Privacy Policy